Pursuant to Legislative Decree 206/2005 (“Consumer Code”) all products for sale on this site are covered by the legal guarantee of 24 months.
Under the 24-month Legal Guarantee Akhal Limited is liable to the consumer (the natural person acting for purposes unrelated to any business, commercial, craft or professional activity carried out) for any lack of conformity not found at the time of purchase. .
The lack of conformity exists when the product is not suitable for the use to which it must habitually serve, does not conform to the description or does not possess the qualities promised by the seller, does not offer the usual qualities and performance of a good of the same type, does not it is suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase and accepted by the seller (Article 129 of the Consumer Code).
The lack of conformity that occurs within 24 months from the date of purchase of the goods must be reported within 2 months from the date of discovery of the defect.
Unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the goods already existed on that date. In case of lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement (Article 130 of the Consumer Code). The consumer can ask the seller, at his choice, to repair the goods or replace it, without charge in both cases, unless the remedy requested is objectively impossible or excessively burdensome compared to the other. Repairs or replacements must be made within a reasonable time from the consumer’s request; the average delivery time of the product to the Consumer is 24 days.
If Akhal Limited is unable to return the repaired product within the maximum period of 60 days, the consumer may request one of the alternative remedies (replacement, termination of the contract, price reduction).
Times and methods of exercise of the Legal Guarantee in the event of defective products
The Client must:
within 10 days of receipt of the goods send a written communication to Akhal Limited: for convenience, our email address email@example.com can be used;
wait for the authorization of the change procedure which will be communicated by Akhal Limited by email;
prepare the product for shipping by carefully packing it in the original packaging, enclosing all accessories, the instruction manual and everything originally contained in the product packaging.
The carrier will contact the Customer to arrange the withdrawal of the product (the Customer’s unavailability by telephone will delay the withdrawal of the product).
Akhal Limited will, if possible, send the product for repairs to and / or replace it with a new product.
Exceeded 14 days. Shipping costs are charged to the customer.
N.B .: in the case of a refund for an incorrect / damaged item, it is necessary and indispensable that the receipt / receipt is placed inside an envelope that must reach us with the package. In the absence of a receipt / receipt, no refund will be issued.
Akhal Limited is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services offered in the catalog published on the Akhal Limited website, even for delayed and / or non-delivery of the product, nor for the correspondence of the goods. to the specifications published on the site, or for any other fact not directly attributable to Akhal Limited.
The technical information included in the Akhal Limited website is derived from the information published by the manufacturers of the goods included in our catalog.
Akhal Limited, therefore, reserves the right to modify / adapt the technical and dimensional information of the products in the catalog, based on what will be communicated by the manufacturers, even without any prior notice.
In the product catalog published on this site, since access and the ability to place an order online change product availability in real time, Akhal Limited does not guarantee the certainty of assigning the ordered goods.
Risk and Property
All goods travel insured.
Upon delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document (Tax Receipt or Invoice).
When you receive the package, if you see that the package is not perfectly intact, sign “WITH RESERVE”. Otherwise we will not be able to start the refund procedure.
In case of discrepancy, the same must be reported on the same accompanying document and confirmed, within seven days by registered letter with return receipt. after contact by email: firstname.lastname@example.org.
Orders are accepted only via the Internet (online), via email email@example.com.
The customer who sends the order via the internet through this site will receive, at the end of the procedure, a communication confirming the order by e-mail (email), indicating the relative order number; in the event that, after sending the order, the order number does not appear (after a few minutes), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative or shortage of product.
The prices shown on the site, without logging in, include VAT at 22%
By registering on the site and / or logging in:
– to residents within the European Community, the prices shown and the invoices issued will include VAT at 22%
– to non-EU residents, the prices shown and the invoices issued will be net of VAT *
* According to the respective national regulations, it is possible that the customer may be required to pay local taxes at customs.
Any complaints can be communicated via email to INSERT EMAIL
Right of withdrawal
Akhal Limited recognizes the right of withdrawal as required by current legislation Legislative Decree 206/2005. The deadline for exercising this right is 14 working days within which the Customer is required to notify us by registered letter with return receipt. after contact by email: firstname.lastname@example.org.
To exercise the right of withdrawal, it is necessary that:
the customer expresses his will to exercise the right of withdrawal in the manner described above:
the purchased goods are intact, unassembled, unused and returned in their original packaging;
the product is returned within the times and in the manner described above;
the delivery costs are charged to the customer;
Once the goods arrive at our warehouse, they will be examined to assess any damage or tampering not caused by transport;
after checking the integrity of the goods, we will re-credit you the sum already paid through the same way you made the payment;
the refund will be made no later than 30 days from receipt of the goods.
the only expenses charged to the customer are those relating to the return of the product.
In the event that the customer opts for the replacement of the product, the costs of sending the new product will be at his expense.
N.B .: in the case of reimbursement for the right of withdrawal, it is necessary and indispensable that the receipt / receipt is placed inside an envelope that must reach us with the package. In the absence of a receipt / receipt, no refund will be issued.
Images, texts and graphics
Copying unauthorized texts, images and graphics on this site is punishable by law.
An invoice and / or receipt will be regularly issued for each product purchased from Akhal Limited.
During the registration phase, the release of all the data necessary for billing for COMPANIES is required.
Akhal Limited reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are out of credit, or with unpaid or in dispute.
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